Privacy policy.

LOKI POKE (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with us in-store, online, through social media, or by using any of our services.

We operate as a food business based in Bristol, UK, offering poke bowls, catering services, and event catering.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name

  • Email address

  • Phone number

  • Postal address (for deliveries or event enquiries)

  • Company name and job title (for corporate catering or B2B enquiries)

1.2 Ordering & Payment Information

  • Order details

  • Payment information (processed securely by third-party providers such as Stripe, Square, Deliveroo, or Uber Eats—we do not store your full card details)

1.3 Website & Digital Activity

  • IP address

  • Device information

  • Cookies

  • Browsing behaviour

  • Google Analytics/Ads interactions

  • Lead forms submitted through Google, Instagram, Facebook, or our website

1.4 Competition & Giveaway Entries

If you enter a competition with us (including via partners like Bristol Life), we may collect:

  • Name

  • Email address

  • Any information you provide via the entry form

1.5 Social Media Interactions

If you message us or comment on our posts, we may receive profile information such as your username.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Manage bookings, enquiries, and corporate catering

  • Send newsletters, promotions, discounts, and updates (only if you opt in)

  • Run competitions and contact winners

  • Improve our website, menus, and customer experience

  • Deliver targeted advertising via Google, Meta, or similar platforms

  • Respond to enquiries or customer service requests

  • Ensure food safety and regulatory compliance

3. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent – when you sign up for marketing or competitions

  • Contract – when you place an order or make a catering booking

  • Legitimate Interests – marketing to existing customers, improving our services, preventing fraud

  • Legal Obligation – food safety, health & safety, record-keeping

4. Sharing Your Information

We do not sell your data.

We may share information with trusted third parties who help us operate our business, such as:

  • Payment processors

  • Email marketing platforms (e.g., Mailchimp)

  • Booking and CRM software

  • Delivery partners (Deliveroo, Uber Eats)

  • Google, Meta, and advertising partners

  • Competition partners

  • Website hosting providers

Each partner only receives the information necessary to perform their function and must handle data securely.

5. How Long We Keep Your Data

We retain personal information only for as long as necessary:

  • Marketing sign-ups: until you unsubscribe

  • Order records: up to 7 years (standard accounting requirement)

  • Competition entries: up to 12 months unless otherwise stated

  • Website analytics: typically 14–26 months depending on settings

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate information

  • Request deletion of your data (“right to be forgotten”)

  • Withdraw marketing consent at any time

  • Object to certain types of processing

  • Request a copy of your data in a portable format

To exercise any of these rights, email us at: events@lokipokeuk.com

7. Cookies

We use cookies to improve your browsing experience and understand how visitors use our website. You can adjust your browser settings to disable cookies at any time.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information, including encryption, secure servers, and restricted access.

9. Children

Our services are not directed at children under 13, and we do not knowingly collect their personal data.

10. Changes to This Policy

We may update this policy occasionally. The latest version will always be posted on our website with an updated date.

11. Contact Us

For questions about this Privacy Policy or how your data is handled:

LOKI POKE
Bristol, United Kingdom
Email: events@lokipokeuk.com